Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or want to suggest a casino for us to research? This page covers the best way to reach our team and what you can expect once you do.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch with us. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to do the talking for us.
If you can, let us know upfront what your message relates to. A quick line such as "payment methods query" or "correction on a licensing detail" helps us route your enquiry to the right person and get back to you sooner.
What We Can Help With
We cover a broad range of topics related to online casinos available to Australian players, and our inbox reflects that. Common reasons readers get in touch include:
- Questions about our reviews — Want more detail on how we assessed a specific operator, its bonus terms, or its payout speeds? Ask away.
- Corrections and updates — Casino terms, bonus offers and licensing details change often. If you notice something on this site that looks out of date, we want to know so we can check it.
- Payment and withdrawal queries — If you're trying to understand how deposits, PayID transfers or withdrawal processing times generally work across Australian-friendly casinos, our team can point you towards the right pages or explain what we found in our own research.
- Suggestions for coverage — Think we've missed something worth researching, whether that's a new casino, a payment method, or a type of pokie game? Let us know.
- Responsible gambling concerns — If you or someone you know would benefit from support around gambling, please say so in your message. We can direct you towards recognised Australian responsible-gambling services.
- Partnership or editorial enquiries — If you represent a casino operator or a related business and would like to discuss working with us, introduce yourself and outline what you have in mind.
What Happens After You Send a Message
Every message that comes in is read by a real person on our team, not a script. We aim to reply within two working days, though this can occasionally stretch during busier periods — thanks for your patience if it does.
Because our focus is on comparing offshore online casinos that accept Australian players, we're often asked about licensing, bonus wagering requirements, or how a particular payment method behaves in AUD. Where we can answer directly from our own research, we will. Where a question falls outside what we've verified, we'll say so rather than guess.
Before You Write In
A few quick checks can sometimes save you a wait:
- If your question is about a specific casino's rating or offer, check whether it's one of the operators we currently review — we can only speak to the sites we've actually researched.
- If you're looking for background on how bonuses, wagering requirements or pokie RTPs generally work, some of that detail may already be covered elsewhere on the site.
- If you're outside Australia and researching options such as casinos operating without GamStop restrictions in the UK, that's a separate market with its own rules — our AU-focused pages won't cover it in depth.
Keeping Our Content Honest
We take accuracy seriously, and reader feedback is part of how we keep it that way. Licensing details, bonus terms and payment options at offshore casinos can shift without much notice, so if something you've read here doesn't match what you've experienced, we genuinely want to hear about it.
All players contacting us should be 18 years or older, in line with the minimum age requirement for gambling-related content and services in Australia.
Thanks for taking the time to read this far — we look forward to hearing from you.